Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you create an account, place bets or play at HolyLuck. We respect your privacy and aim to be clear about what data we hold, why we process it and how you can manage your personal information. This page applies to users in Canada and to our services under the brand Holy Luck as indicated throughout our site.
Types of data we collect
We collect several kinds of information to operate your account and provide services:
Personal data
Data that identifies you directly or indirectly, such as name, date of birth, address, email, phone number, government ID for verification and payment details required for deposits and withdrawals.
Technical data
Device and connection information, including IP address, browser type, device identifiers, operating system, language settings and geolocation data where required for compliance or security.
Transactional and activity data
Account history, deposits, withdrawals, bets, wagers, game history, session logs and customer support interactions. We also store records of promotions you claim and any bonus activity tied to your account.
How we use your information
We process data to provide and improve our services, verify identity, prevent fraud, detect suspicious activity and meet legal obligations. Uses include account management, payment processing, responsible gambling checks, customer support and marketing where you have given consent.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect your data. These measures include access controls, encryption of data in transit, secure storage and regular security reviews. We offer optional account protection tools such as two-factor authentication and encourage strong passwords.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site performance and deliver relevant content. You can manage cookie preferences through our cookie settings and your browser controls. Third-party analytics and advertising partners may also place cookies; their use is governed by their own policies.
Information sharing and third parties
We share necessary information with service providers that support our operations, such as payment processors, identity verification providers, game and software suppliers, analytics vendors and fraud prevention partners. We require these providers to protect your data and use it only for permitted purposes. We may disclose information if required by law or to protect our rights.
User rights
Subject to applicable law, you have rights to access, correct or request deletion of your personal data. You may object to processing for direct marketing and ask for restrictions on certain uses. Some requests may be limited where we must retain data for legal, regulatory or security reasons.
Access, correction and deletion of data
To request access, correction or deletion, contact our support team at [email protected]. We will confirm your identity and respond in line with applicable law. Account closure does not always remove records we must keep for legal or tax reasons, but we will limit further processing where possible.
Retention and international transfers
We retain data only as long as necessary for the purposes stated, and to meet legal or regulatory requirements. Some processing may occur outside Canada; where data is transferred internationally, we use contractual safeguards or other appropriate measures to protect your information.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, notified to you. Continued use of our services after changes indicates acceptance of the revised policy.