Responsible Gambling at HolyLuck Casino
At HolyLuck we take responsible gambling seriously. We want every player in Canada to enjoy controlled play and to know their limits. This page explains the protection principles we follow, the tools you can use to manage activity, signs of risky behaviour, and where to find professional support if needed.
Player protection principles
We promote safer gambling through clear controls, prompt support and easy access to self-help tools. We encourage players to set practical limits, take regular breaks and verify identity when required. Our aim is to reduce harm by making it simple to manage play and to get help quickly.
Activity-control tools
Deposit and loss limits
You can set daily, weekly and monthly deposit limits to control how much you add to your account. Loss limits are available in many accounts to cap net losses over a chosen period. These settings can be adjusted in your account profile, and may require confirmation or a waiting period to increase.
Time limits and session controls
Set session time limits or enable session reminders to keep play within planned periods. Short cooling-off periods are available if you want an immediate short break. Longer breaks and account restrictions can be put in place through support.
Self-exclusion
If you need a longer break, self-exclusion lets you lock your account for a period. Self-exclusion options include short-term breaks and multi-month or multi-year exclusions. In many cases self-exclusion periods range from 1 day to up to 5 years. Once applied, these are monitored and cannot be reversed before the agreed end date.
How to set limits or take a break
Manage limits directly in your account settings or contact our support team via the site chat for assistance. If you request limits or self-exclusion through support, we will confirm the change and explain any waiting period. For urgent cases, use the live chat so we can act promptly.
Signs of problematic behaviour
- Chasing losses or increasing stakes to recover money
- Spending more time or money than planned
- Neglecting work, family or other responsibilities
- Borrowing money or hiding gambling activity
- Repeatedly failing to stick to personal limits
Practical tips to stay in control
Decide a budget before you play and stick to it, use deposit and loss limits, set session times, avoid gambling when stressed or under the influence, and keep account passwords secure. Review your activity regularly and consider cooling-off if play becomes stressful.
Professional help and support organisations
If you need extra support, contact local Canadian services such as ConnexOntario, Gambling Support BC, SOS Joueurs or national groups like Gamblers Anonymous. You can also speak with a health professional. If you want immediate action on your account, contact us through account support or live chat so we can help implement controls or self-exclusion.
We are here to support safe play. If you have questions about tools, limits or the self-exclusion process, contact us through your account and we will assist you promptly.