Contact Us

Our support team is ready to help with questions about your account, deposits and withdrawals, verification and KYC, technical concerns, or general feedback. Reach out any time if you need help with payments, game access, bonus queries or troubleshooting. We respond quickly via live chat, email and phone, and our Canada-based agents can guide you through verification steps and transaction checks. Expect clear replies and step-by-step support within business hours locally.

Department	Contact
Customer support	[email protected] (live chat & email, English/French)
General enquiries	[email protected] (accounts, billing & product questions)
Affiliate enquiries	[email protected] (partnerships & marketing)
Phone	+1 416 582 3491 (account line)
Working hours	Live chat 24/7, Phone Mon-Fri 09:00-18:00 ET

Email assistance

Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring explanations or documents. When emailing [email protected], include a clear subject line and up-to-date contact details to prevent delays. Attach any relevant files and allow 24 to 48 hours for a detailed response. Providing order numbers or account IDs speeds up handling.

Contact Form

Name Email Message Send message

Response Time

Our support team aims to respond quickly. Most inquiries receive a reply within one business day. Complex cases that require document checks, payments review or escalation may take longer depending on their nature. If your issue needs extra time we’ll keep you updated with progress and any expected timelines. Please include your account ID and a brief description to speed up handling.

Feedback

At HolyLuck we welcome your thoughts, suggestions and ideas to improve the site. Send feedback through the feedback form or in-chat support - every message is reviewed carefully at Holy Luck and used to refine features, promotions and the overall user experience. Your input helps us make practical, user-focused updates for Canadian players.