Terms of Use

These Terms and Conditions set out the rules that govern use of the HolyLuck platform and describe the relationship between our company and you as a user. We operate an online casino and sportsbook service that is available to players in eligible Canadian jurisdictions. By registering an account, making deposits, placing bets or using any part of our site, you agree to follow these terms and any related rules or policies that we publish.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate personal details when registering and keep that information up to date. We may require verification documents before allowing withdrawals or access to certain features. You must not share accounts, attempt to circumvent limits, or operate more than one account unless we expressly approve.

Eligibility requirements

To use our services you must meet the minimum age and jurisdiction requirements applicable where you live. In Canada the minimum age is generally 19 but this may vary by province. Access is restricted where local law prohibits online gambling. We use IP checks, geo-location and payment screening to confirm eligibility. If you are not eligible we may block account access, cancel pending wagers and refund eligible balances.

Acceptable platform use

You agree to use the site lawfully and not to engage in fraud, money laundering, abusive bonus strategies or automated play that breaches our rules. Prohibited conduct includes collusion, use of multiple accounts, chargeback abuse and attempting to manipulate game outcomes. We reserve the right to suspend or close accounts, withhold funds and report activity to law enforcement where required.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate terms that form part of these Terms and Conditions. Bonuses may carry wagering requirements, maximum cashout limits, eligible games and expiry times. We reserve the right to refuse, remove or reclaim promotions for accounts that breach these terms or where we suspect bonus abuse. Always check the specific promotion terms before opting in.

Deposits and withdrawals

Payments must be made using approved methods and in accordance with our cashier rules. We may require identity, proof of address and proof of payment ownership before processing withdrawals. Withdrawal processing times vary by method and may be subject to verification checks. We may set transaction limits and apply turnover conditions to deposit funds before a withdrawal is allowed. For payment queries contact [email protected].

Dispute resolution

If you have a complaint or dispute, contact our support team and provide relevant details. We will investigate and respond in a reasonable time. If we cannot resolve the issue directly, parties may pursue independent dispute resolution in the appropriate jurisdiction. Using the site does not waive your rights under applicable Canadian consumer protection laws.

Updates to Terms and Conditions

We may update these terms from time to time. When material changes occur we will provide notice on the site or by email. Continued use of the platform after changes are published constitutes acceptance of the revised terms. For clarity, Holy Luck reserves the right to modify services, add or remove payment methods and change promotional offers as needed.